Uam/Shard/Troubleshooting

When linking to the hood, the game crashes

With the message: "There seems to be a problem with the online connection. Please quit and try again. #09 (TERMINATED: Server LogOff. Reason: UNKNOWN REASON CODE)".

Cause: There are other prps with the same pagename being loaded.

Solution: Delete the NeighborhoodMOUL*.* files in the /dat folder.

When you try to link to an Age, it tells you that it's not installed

If it is a Pots or Moul Age, then this is a bug.

Cause: The Age is set to type "file" instead of "dataserver".

Solution: Ask the shard admin to fix it.

If it is a Crowthistle/Myst5/Hexisle/Magiquest Age

Cause: The game hasn't been converted yet.

Solution: You need to own that game, and convert it with Drizzle into your shard folder. (Feel free to ask questions on how to do this, of course!)

Teledahn does not work properly

Cause: You are probably running Windows7.

Solution: See the Windows7 section below.

Opening the Direbo book crashes the game

Cause: You are probably running Windows7.

Solution: See the Windows7 section below.

Vista/Windows7

Vista and Windows7

Vista and Windows7 have a security feature that makes for some trouble here. If you're running Vista or WIndows7, you might have to do the following:

Navigate to the Shard folder (which might be "C:/Program Files/Ubi Soft/Cyan Worlds/Uru - Ages Beyond Myst") Right click that folder, go to properties, then the Security tab. Click on 'Edit', select the 'Users' group, and allow 'Full control' for that group. (Thanks Erik!)

Use 'Uru.exe' to start Uru, and *not* 'UruSetup.exe'.

Windows 7

On Windows 7, Teledahn does not work properly. You can fix that by right-clicking on your "UruExplorer.exe", choosing "Properties", then selecting "Compatibility" and enabling compatibility mode for Windows XP SP3. This however triggers some problems with videos copied from Myst V - so if you converted these ages, you should now remove the files "direboWithAlpha.bik" and "mystWithAlpha.bik" from your "avi" directory.