Uam/Shard/Troubleshooting - Revision history

WikiSysop at 17:40, 28 August 2018

2018-08-28T17:40:02Z

WikiSysop at 20:31, 27 August 2018

2018-08-27T20:31:23Z

WikiSysop at 00:20, 1 April 2016

2016-04-01T00:20:03Z

WikiSysop at 20:06, 19 January 2016

2016-01-19T20:06:37Z

Dustin at 00:23, 29 March 2011

2011-03-29T00:23:42Z

Dustin at 16:42, 16 February 2011

2011-02-16T16:42:04Z

Dustin: Created page with '=When linking to the hood, the game crashes= With the message: "There seems to be a problem with the online connection. Please quit and try again. #09 (TERMINATED: Server LogOff.…'

2010-10-18T06:15:24Z

Created page with '=When linking to the hood, the game crashes= With the message: "There seems to be a problem with the online connection. Please quit and try again. #09 (TERMINATED: Server LogOff.…'

New page

=When linking to the hood, the game crashes=
With the message: "There seems to be a problem with the online connection. Please quit and try again. #09 (TERMINATED: Server LogOff. Reason: UNKNOWN REASON CODE)".

Cause: There are other prps with the same pagename being loaded.

Solution: Delete the NeighborhoodMOUL*.* files in the /dat folder.

=When you try to link to an Age, it tells you that it's not installed=
==If it is a Pots or Moul Age, then this is a bug.==

Cause: The Age is set to type "file" instead of "dataserver".

Solution: Ask the shard admin to fix it.

==If it is a Crowthistle/Myst5/Hexisle/Magiquest Age==

Cause: The game hasn't been converted yet.

Solution: You need to own that game, and convert it with Drizzle into your shard folder. (Feel free to ask questions on how to do this, of course!)

=Teledahn does not work properly=
Cause: You are probably running Windows7.

Solution: See the Windows7 section below.

=Opening the Direbo book crashes the game=

Cause: You are probably running Windows7.

Solution: See the Windows7 section below.

=Vista/Windows7=
==Vista and Windows7==
Vista and Windows7 have a security feature that makes for some trouble here. If you're running Vista or WIndows7, you might have to do the following:

Navigate to the Shard folder (which might be "C:/Program Files/Ubi Soft/Cyan Worlds/Uru - Ages Beyond Myst") Right click that folder, go to properties, then the Security tab. Click on 'Edit', select the 'Users' group, and allow 'Full control' for that group. (Thanks Erik!)

Use 'Uru.exe' to start Uru, and *not* 'UruSetup.exe'.

==Windows 7==
On Windows 7, Teledahn does not work properly. You can fix that by right-clicking on your "UruExplorer.exe", choosing "Properties", then selecting "Compatibility" and enabling compatibility mode for Windows XP SP3. This however triggers some problems with videos copied from Myst V - so if you converted these ages, you should now remove the files "direboWithAlpha.bik" and "mystWithAlpha.bik" from your "avi" directory.

@@ Line 1: / Line 1: @@
 =Logging In gets stuck at "Authenticating..." or "Login failed: Unspecified server error"=
 The server may have crashed.  Use the User Console [http://myst.dustbird.net/shard/console] to restart it.
 =The game crashes after you click Play, but before the black game window shows up=

← Older revision		Revision as of 20:31, 27 August 2018
Line 62:		Line 62:
	*Make sure that in the Graphics tab of the launcher, that "3D Hardware" is set to the one with "[HAL]" and not the one with "[REF]"		*Make sure that in the Graphics tab of the launcher, that "3D Hardware" is set to the one with "[HAL]" and not the one with "[REF]"
	*If it just happens with a certain Age or two, then it may be due to a conflict with sequence prefixes. Please let me know what Age gave you the problem.		*If it just happens with a certain Age or two, then it may be due to a conflict with sequence prefixes. Please let me know what Age gave you the problem.
		+
		+	=Clearing the Vnode Cache=
		+	*Quit the game if it's currently running.
		+	*In the Windows File Explorer, put the following in the location: %LocalAppData%\UamShard
		+	*Delete the folder named "vnode_cache"

← Older revision		Revision as of 00:20, 1 April 2016
Line 57:		Line 57:
	*The Age's prefix may have changed. In which case, try linking into the Age a second time, and it may work now.		*The Age's prefix may have changed. In which case, try linking into the Age a second time, and it may work now.
	*Random crash. It could just have been a random crash, and it may work the next time you try.		*Random crash. It could just have been a random crash, and it may work the next time you try.
		+
		+	=You just get a black screen in the game=
		+	There are a few different potential causes.
		+	*Make sure that in the Graphics tab of the launcher, that "3D Hardware" is set to the one with "[HAL]" and not the one with "[REF]"
		+	*If it just happens with a certain Age or two, then it may be due to a conflict with sequence prefixes. Please let me know what Age gave you the problem.

← Older revision		Revision as of 20:06, 19 January 2016
Line 1:		Line 1:
		+	=Logging In gets stuck at "Authenticating..." or "Login failed: Unspecified server error"=
		+	The server may have crashed. Use the User Console [http://myst.dustbird.net/shard/console] to restart it.
		+
		+	=The game crashes after you click Play, but before the black game window shows up=
		+	This sometimes happens randomly. Trying again should make it work.
		+
	=When linking to the hood, the game crashes=		=When linking to the hood, the game crashes=
	With the message: "There seems to be a problem with the online connection. Please quit and try again. #09 (TERMINATED: Server LogOff. Reason: UNKNOWN REASON CODE)".		With the message: "There seems to be a problem with the online connection. Please quit and try again. #09 (TERMINATED: Server LogOff. Reason: UNKNOWN REASON CODE)".

← Older revision		Revision as of 00:23, 29 March 2011
Line 45:		Line 45:
	/bookshelf 18 default		/bookshelf 18 default
	then relink into Relto and it should be back.		then relink into Relto and it should be back.
		+
		+	=The game crashes when linking to a fan Age=
		+	This could be caused by many things. Here are some:
		+	*Some Ages crash with some videocards. Some Ages this is known to be a problem for: Box Age, Odema
		+	*The Age's prefix may have changed. In which case, try linking into the Age a second time, and it may work now.
		+	*Random crash. It could just have been a random crash, and it may work the next time you try.

← Older revision		Revision as of 16:42, 16 February 2011
Line 40:		Line 40:
	==Windows 7==		==Windows 7==
	On Windows 7, Teledahn does not work properly. You can fix that by right-clicking on your "UruExplorer.exe", choosing "Properties", then selecting "Compatibility" and enabling compatibility mode for Windows XP SP3. This however triggers some problems with videos copied from Myst V - so if you converted these ages, you should now remove the files "direboWithAlpha.bik" and "mystWithAlpha.bik" from your "avi" directory.		On Windows 7, Teledahn does not work properly. You can fix that by right-clicking on your "UruExplorer.exe", choosing "Properties", then selecting "Compatibility" and enabling compatibility mode for Windows XP SP3. This however triggers some problems with videos copied from Myst V - so if you converted these ages, you should now remove the files "direboWithAlpha.bik" and "mystWithAlpha.bik" from your "avi" directory.
		+
		+	=I can't find the Crowthistle book anymore=
		+	If you have converted Crowthistle, but there's a different book there, you may have replaced it using the /bookshelf command. Type
		+	/bookshelf 18 default
		+	then relink into Relto and it should be back.